I just finished reading the book Fish! A Remarkable Way to Boost Morale and Improve Results by Stephen C. Lundin, Harry Paul, and John Christensen. This book is inspired by the Fish Market at Pike Place Fish in Seattle. There fishmonger, have managed to turn their workplace into a fun and joyful market which features exceptional customer service.
This fish market inspired the authors to write a story of a manager who is asked to head up and turn around a very ineffective department. This manager then applies the secrets that helped turn the fish market into such a fun workplace, namely: choose your attitude, play, make their day, and last but not least be present.
A fun and insightful quick read, that reminds us that there is always room for play at work. My only criticism is that I wish there were more examples of applications in the workplace included.
Below are some key excerpts from the book that I found particularly insightful:
1- “I guess given the right conditions, any job can be dull.”
2- “There is always a choice about the way you do your work, even if there is not a choice about the work itself…We can choose the attitude we bring to our work.”
3- “There is something I know about you that you may not even know about yourself. You have within you more resources of energy than have ever been tapped, more talent than has ever been exploited, more talent than has ever been exploited, more strength than has ever been tested, and more to give than you have ever given.”
4- “As you enter this place of work please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be present when your customers and team members most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear – and make their day.”